Free download mba project report on operation management pdf

Chapter Supply-Chain. Supplement E-Commerce and Operations Management. Chapter Inventory Management. Chapter Aggregate Planning. Chapter Short Term Scheduling. Chapter Maintenance and Reliability. Module A: Decision-Making Tools. Module B: Linear Programming. Module C: Transportation Models. Module D: Waiting-Line Models. Module E: Learning Curves. Module F: Simulation. Operations Management PDF. We will be uploading topic-wise PowerPoint presentations and videos very soon.

Stay connected. MBA Operations Notes. Free GD Topics with Answers. Last Updated: November 26, 0 21, 1 minute read. Related Articles. There is a lack of sound theoretical framework classifying past efforts and guiding future research. To fill the void, a study of the published TQM literature is undertaken. A review, classification, and analysis of the research in TQM spanning the last two decades is presented.

A total of TQM-related articles are identified from 44 refereed management journals published from to These articles are then classified and analyzed using the following two-dimensional scheme: 1 article orientation conceptual, case study, empirical, analytical, simulation, and overview and 2 article focus using the Malcolm Baldrige National Quality Award criteria.

The analysis of the literature presents pertinent developments in each of the seven criteria. In addition, it provides future research directions as well as a ready reference of the TQM literature. The suggestions for research should guide future developments in the TQM field and help transform it into a formal discipline.

Fixing the objective is like identifying the star. The objective decides where we want to go, what we want to achieve and what is our goal or destination. Research methodology in a way is a written game plan for conducting research. Research methodology has many dimensions.

It includes not only the research methods but also considers the logic behind the methods used in the context of the study and complains why only a particular method of technique has been used. The basic task of research is to generate accurate information for use in decision making.

Research can be defined as the systematic and objective process of gathering, recording and analyzing data for aid in making business decisions. As the project involves analyzing of financial structure, the research is exploratory in nature, covering financial parameters and come of the important ratios to carry out research.

The project being undertaken is exploratory research, wherein all the approaches of exploratory research are adopted. The base on which a study rests is the information that is embedded in it. The data for this study will be obtained as a blend of both Secondary and Primary sources. Data will be collected specifically for the research needs at hand.

The sources include : —. Questionnaires: A structured, non-disguised questionnaire will be prepared. This will then be presented to concerned people at Wheels India Ltd. The information gathered would be analyzed and presented in the final report. We are engaged in manufacturing and exporting a wide range of technical products that are widely used in various industrial and commercial applications.

These stand high on the parameters of quality and have been widely accredited all across the globe. Do you feel that Quality Procedures give help to good production response and increase profit in Wheels India Ltd.? Does your company have a system to ensure technical data is current? If the proper quality procedure is followed while accepting the row material in annual.

How far it is feasible to improve quality thereby reducing Time at minimum Cost? Quality is a measure of excellence in manufacturing. A typical quality department in manufacturing is engaged in designing inspection plans, control plans and setting up control charts. Does it ensure quality? Does it help in achieving manufacturing excellence? Does it make the company more profitable? We need to challenge each department by asking its value proposition.

We may learn the purpose as to ensure customer satisfaction, to ensure outgoing quality or help manufacturing. However, such purposes of the quality department do not help a company. The purpose of a quality department is to ensure profit margins by reducing inefficiencies, operations errors and product defects.

In addition, the purpose also must include proactively improving capability and capacity of operations through new methods, tools or skills. Most quality departments are forced to be timid by operations people. They are told to do things such as add inspection, respond to a customer complaint or similar such requests. Quality departments are considered an unwanted cost and a burden because they add no apparent value; they are considered to be cost of doing business.

Thinking of excellence in the quality department will lead us to define our value proposition, and facilitate excellence in every department. Excellence in every department means helping each department in defining and identifying excellence such that it contributes to the profitable growth of the organization.

This must then highlight departments that are not contributing to the profitable growth, or issues adversely affecting it. If a company has a vice president VP of quality, then he must advise the CEO to focus on profitable growth through positive behaviors, inspiration, synergy and demand for excellence. If this cannot be accomplished, or the vice president is not heard at the executive level, the quality department is impotent to begin with.

Without such assertions, quality departments cannot add value. Leading a quality department is not a job; instead, it is the role of an evangelist and a counselor. If we cannot create a quality state of mind at the executive level, it cannot filter down to the management level. Excellence in the quality department means establishing clear targets in terms of its contribution to profitability, reduction in cost of quality through less inspection and test, and developing new skills.

The main purpose of the quality department boils down to striving for perfection in critical processes and supporting activities toward sustaining profitable growth. Such a purpose will lead to identifying activities in the quality department such as quality thinking across the corporation, establishing targets in every department for defining perfection, enabling effective processes and documentation in each department, methods of verifying performance against targets, the capability and drive to overcome problems, and the ability to assess corporate performance in achieving business objectives.

These are not easy tasks, but quality folks must be willing to work smart and hard. I have found that quality professionals see their jobs in two categories, either as a leader or as a manager. The quality leader foresees problems, collaborates and addresses them proactively. On the other hand, a quality manager passes time at work, performs routine things, and when problems occur, blames the process owner.

Quality professionals at all levels must see their role as a leader driving value throughout the organization. Just like other areas in the company, every quality professional must strive for perfection, outgrow the job and create new opportunities for everyone, including oneself. The quality profession is at a critical juncture and must be viewed for its value proposition in the globally competitive environment, and its fundamental intent for its existence. Hausman, J.

Jose, M. Lancaster, and J. Stevens, Corporate Returns and Cash Conversion Cycles. Journal of Economics and Finance. Kotler, Philip; Mittal, R. K Fine Art. Oakland, J. Crosby P. Diwan, P. I am a student doing MBA. So by filling this questionnaire please help me in completing my research project. Do you think that at Wheels India Ltd. Do you agree above statement?

Does your company have a documented procedure to ensure that scrapped parts are returned to the customer or mutilated beyond repair? Quality means fitness for use. Quality means conformance to specification and standard. Conformance to requirements. Quality is what the customer says 6. TOTAL: Everyone associated with the company is involved in continuous improvement, in all functional area, at all level.

Decision in a planned way. To maintain existing lever of quality. To improve existing lever of quality. Effective utilization of resource. Delight the customer 2. Management by fact 3. People based management 4.

Continuous improvement 5. Strong leadership 6. Team work, Team accountable, correct problem 8. People oriented technology, speed. Commitment 2. Competence 3. Communication 4.

General worker attitude toward the supervisor. Lever of satisfaction toward job standard. The lever of consideration the supervisor shows to his subordination. The treatment of individual by the management. The level of worker pride in the company and its activity Worker reaction to the formal communication network in the organization. Intrinsic job satisfaction level of the worker.

Worker attitude toward the fellow worker. Review of Existing literature: Many people have work on this topic. The management did not agree to disclose all the confidential data. Quality Assurance — The creation and maintenance of the quality system. Training — The development, preparation and maintenance of processes. They can include: Verification — Inspection of incoming material against agreed upon specifications. Quality Audits — Check that the quality system is functioning correctly.

Vendor Evaluation — Assessment and approval of vendors. These can include: Waste — Unnecessary work or holding stocks as a result of errors, poor organization or communication. Scrap — Defective product or material that cannot be repaired, used or sold. Rework — Correction of defective material or errors. These can include: Repairs — Servicing of returned products or at the customer site. Warranty Claims — Items are replaced or services re-performed under warranty.

Returns — Transportation, investigation and handling of returned items. Seven characteristics of total quality by Feigenbaum i Systematic Process, extending throughout the company. Just as a customer is the person buying a product in a store, an employee is the customer of management.

Managers need to realize that quality work will not be done unless they provide employees with quality products to work with Blankstein Employee Empowerment: TQM starts at the top but should permeate the workplace the fact is that it will fail without employee involvement. Since workers know more about their jobs than management does, their input is vital to improving the system. Continual Gathering and Use of Statistical Data: Most companies monitor the quality of their products by doing mass inspections that determine how many low-quality items are being produced, but Deming calls for monitoring of the production process by continually gathering statistical data so that problems can be identified as they are happening instead of when it is too late to solve them.

When problems are identified, they should be the focus of discussion, and the groups discussing them should rely on the data to institute change instead of randomly assigning blame to individuals or departments Deming. Create an Environment that Promotes Unity and Change: People need to feel comfortable discussing problems and suggesting solutions.

Managers need to work at breaking down barriers between departments so that interactive discussion can take place. Fear must be eliminated. Also, managers are urged to do away with slogans, quotas, goals, and objectives since they encourage competition between workers and put the focus on individual results rather than process Deming. Quality Implementation. The results are not visible; The organization changes priorities often and as a result quality decreases.

Top management commitment is not seen and is not felt; Middle management does not know precisely what is expected of them in relation to the TQM process; Low degree of employee involvement; and In the present context, there is a need to develop a TQM sustainability methodology that clearly defines the steps to be taken by the organizations for effective long term implementation of TQM.

The terms are defined below. Step 1: Plan Recognize an opportunity, and plan the change. Step 2: Do implement the change. Step 3: Study Review the implementation, analyze the results and identify learnings. Fig 1. Benefits The benefit of using quality measurement technique is that it establishes a framework for quality measurement and continuous improvement and provides a reliable and objective basis for decision making based on objective analysis of performance.

The company also has a technical-financial collaboration with Titan Europe Wheels India designs and manufactures wheels for the specific requirements of the customer. Our activities are driven by the following objectives: Maintain leadership in the domestic market and presence in export markets.

Ensure customer satisfaction through timely delivery of quality products and services, at competitive prices. Bring about involvement of all employees in achieving the above objectives.

Wheels India provides equal opportunity to its employees and all qualified applicants for employment, without regard to their religion, race, caste, colour, marital status, sex, age etc, and decisions are based solely on merit.

Minimum Age for recruitment: Candidates should have completed 18 years of age as on the date of application. We nurture leadership with one internal trade union.

Examples of such strengths include: Patents Strong brand names Good reputation among customers Cost advantages from proprietary know-how Exclusive access to high grade natural resources Favorable access to distribution networks Weaknesses The absence of certain strengths may be viewed as a weakness. For example, each of the following may be considered weaknesses: Lack of patent protection A weak brand name Poor reputation among customers High cost structure Lack of access to the best natural resources Lack of access to key distribution channels In some cases, a weakness may be the flip side of strength.

Opportunities The external environmental analysis may reveal certain new opportunities for profit and growth. Some examples of such opportunities include: An unfulfilled customer need Arrival of new technologies Loosening of regulations Removal of international trade barriers Threats Changes in the external environmental also may present threats to the firm. Customer-driven quality TQM has a customer-first orientation. Continuous improvement Continuous improvement of all operations and activities is at the heart of TQM.

Fast response To achieve customer satisfaction, the company has to respond rapidly to customer needs. According to Armand V. Feigenbaum in 15 JAN Technical capability is no longer the principal competitive determinant in the computer and software industry. Every study is carried out for the achievement of certain objectives. The aim of this study is to analyze the implementation and effectiveness of Total Quality Management at Wheels India Ltd. To study the different operational Techniques implemented in Wheels India Ltd and optimize it for the maximum throughput.

Data Collection Approach The base on which a study rests is the information that is embedded in it. Secondary Data Already published data will form the starting point for the study. This includes: — Official Reports on related matters. You can also get the latest MBA project ideas and Reports that are suitable for final year students and start ups. All the trending and latest project reports are easily available through this category.

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